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Area Executive Retail Operations

Area Executive Retail Operations

DKSH GroupJohor Bahru, Johor, Malaysia
1 hari lalu
Penerangan pekerjaan

Area Executive Retail Operations

Location : Johor Bahru, MY, MY

Global Business Unit : CG

Job Function : Sales

Requisition Number : Job Summary

To be responsible for the daily outlet operations for Famous Amos Malaysia Sdn Bhd (subsidiary company).

Job Responsibilities

Sales

  • Drive sales generating activities to achieve sales target of the assigned outlets.
  • Ensure sales collection are in order and bank into company's account.

Operations Control

  • Supervise the performance of the PIC to carry out their duties in accordance with company SOP.
  • Control all other operating costs i.e. outlets expenses and outlet labour cost.
  • Perform monthly cash audit check for outlets.
  • Ensure outlet achieves good OEA results.

    • Inventory Management

  • Ensure compliance by outlets to all set procedures for stock management.
  • Proper stock accountability i.e. stock count, ordering and usage.
  • Ensure stock count & wastage within control as per KPI.

    • Human Resources Management

  • Recruitment of outlet personnel.
  • Monitor / control outlet attrition rate.
  • Plan appropriate placement of staff.
  • Provide necessary direction on manpower planning during peak season or when necessary.
  • Ensure compliance with labor law when handling HR issues.

    • Product & Service Quality

  • Ensure all products are prepared according to SOP.
  • Ensure outlet compliance to set hygiene standards to prepare safe foods.
  • Plan and organize necessary training or activities to achieve service standards.
  • Take corrective action to prevent recurrence of customer complaints.

    • Marketing Activities

  • Ensure proper execution of advertising and promotion activities.
  • Report the progress and effectiveness to the management.
  • Improve and monitor customer service.

    • KPI Monitoring

  • Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review.
  • Ensure KPI results are tracked and recorded.

    • Others

  • Carry out any reasonable request made by management.
  • Attend meeting or training session as required by management.
  • Monitor pest control and maintenance of the outlets.
  • Set up new outlet and promotion counter.

    • Leadership Responsibilities

  • Manage and oversee team’s delivery of team / function goals to drive execution against goals set.
  • Drive and manage learning and development of team in Retail / Outlet Operations and DKSH behavior to achieve team / function goals.
  • Drive self-learning and improvement in Retail / Outlet Operations and DKSH behavior as part of continuous improvement.

    • Job Requirements

  • Minimum Diploma / Degree holder in business related studies or equivalent.
  • Must be based in Johor Bahru .
  • Minimum 1 year related working experience as Area Executive in the F&B retail chain industry.
  • Excellent interpersonal skills and strong analytical capabilities.
  • Good written and verbal communication & presentation skills.
  • Self‑motivated and result oriented.
  • Demonstrate fluency in English, both written and spoken.
  • Demonstrate knowledge and understanding of the industry / market / customers.
  • Able to travel for work.

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    Buat amaran kerja untuk carian ini

    Operation Executive • Johor Bahru, Johor, Malaysia