IT Helpdesk Officer - Fresh Grad are welcome to apply!

IT Helpdesk Officer - Fresh Grad are welcome to apply!

Direct message the job poster from Mynews Malaysia

• Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.
• To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again.
• Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new system and applications.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Review diagnostics and assess the functionality and efficiency of systems.
• Determine rationale and methods for upgrading company network software programs each time an update is released.
• Ensure task schedule are on track resolve with regular updates.
• Health check daily application and the data updates

Job Requirements

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