Process Executive - Voice Process (Mandarin or Cantonese)

Process Executive - Voice Process (Mandarin or Cantonese)

Cognizant, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Process Executive is responsible for working as an operator for basic review. Associates will make outbound calls and review all the attributes provided following the Policy accordingly. Associates are expected to ensure compliance, 100% productivity, and no escalations. Display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics.

Core Competencies

• Excellent written, reading & spoken communications skills in English, Mandarin and / or Cantonese; understanding of local culture
• Ability to handle multiple tasks simultaneously and manage competing priorities under pressure and short timelines
• Strong interpersonal skills
• Excellent attendance record
• Ability to work in a team environment as well as independently
• Sense of ownership and pride in performance and its impact on the team
• Experience in data analysis and reports (not mandatory)
• Experience in customer service (not mandatory)
• Ability to work in a fast-paced, evolving environment
• Proven track record of high productivity and quick learning
• Comfort with normal working hours and overtime
• High accuracy and attention to detail
• Ability to work with minimal supervision
• Customer service orientation and teamwork
• Strong keyboard and analytical skills
• Ability to perform in adverse situations

Roles and Responsibilities

Employment details

Note : This description reflects the Process Executive role and does not include other postings or extraneous content.

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