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Technical Service Manager

Technical Service Manager

SikaNilai, Negeri Sembilan, Malaysia
30+ hari lalu
Penerangan pekerjaan

Technical Service Manager, Nilai, Negeri Sembilan, Malaysia, Sales, Chemicals

This pivotal role is responsible for leading all technical functions related to product support, application engineering, client solutions, and pre- and post-sales technical services across our full product portfolio. Drive operational excellence, strengthen customer confidence, and foster innovation through deep technical expertise and cross-functional collaboration.

Technical Leadership & Strategy

  • Define and implement the technical services strategy aligned with the company’s business objectives and product roadmap.
  • Serve as the principal technical advisor on all matters concerning product performance, field applications, and project specifications.
  • Collaborate with R&D, Product Management, Sales, and Marketing to guide product development and lifecycle enhancements.
  • Provide and manage seminars, product demonstrations for customers and internal employees, and coordinate product launches.
  • Ensure customer complaints are investigated promptly and findings are reported properly.

Customer & Project Support

  • Oversee the delivery of high-quality technical support for clients, consultants, contractors, and internal stakeholders.
  • Provide expert input on product selection, specification writing, and site-specific technical recommendations.
  • Manage site trials, performance validation, and resolve complex technical challenges at project locations.
  • Evaluate SIKA traded products and benchmark them against market alternatives.
  • Maintain accurate and regular electronic entry of technical files into local systems, complying with department guidelines.
  • Work with Regional Sales Managers to develop new customers.
  • Maintain contact with Marketing, sales staff, major customers, and technical associations to stay informed of market requirements.

    • Operational Excellence

  • Develop and disseminate technical documentation such as TDS, method statements, and application guidelines.
  • Establish and monitor KPIs for technical support services to ensure responsiveness, quality, and customer satisfaction.
  • Ensure compliance with national and international construction standards (e.g., ASTM, EN, IS codes).

    • People & Capability Development

  • Lead, mentor, and develop a team of technical professionals and field engineers.
  • Design and implement structured training programs for internal teams, customers, applicators, and partners.

    • Innovation & Market Insight

  • Monitor emerging technologies, market trends, and competitor activities as a technical thought leader.
  • Translate customer feedback into actionable insights for product improvement and innovation.
  • Assess the viability of development projects proposed by Sales and Marketing, coordinating submissions to the Development Manager.
  • Supervise technical laboratory work and field tests related to new products and development projects.

    • Safety

  • Maintain the TSD area in terms of housekeeping and EHS requirements.
  • Promote safe work practices and ensure a safe environment.
  • Reduce incident rates and loss times through EHS awareness and safety resources.

    • Your expertise - Our strength

  • Bachelor’s degree in Science, Engineering, or related fields preferred.
  • 10-15 years of experience in technical services or R&D within construction chemicals.
  • Strong organizational skills and ability to manage multiple tasks.
  • Deep knowledge of refurbishment, repair systems, waterproofing, and industrial flooring.
  • Proven leadership with cross-functional teams.
  • Excellent communication, presentation, and problem-solving skills.
  • Willingness to travel for site support and training.
  • Ability to work independently and efficiently with minimal supervision.
  • Positive attitude and continuous improvement mindset.

    • About Sika

    Sika is a global leader in specialty chemicals, developing and producing systems for bonding, sealing, damping, reinforcing, and protection in construction and industrial manufacturing. With subsidiaries in 102 countries and over 400 factories, Sika employs more than 34,000 people and generated CHF 11.76 billion in sales in 2024, playing a key role in transforming the construction and transportation sectors towards greater environmental sustainability.

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    Technical Manager • Nilai, Negeri Sembilan, Malaysia

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