Executive / Senior Executive Due Diligence Compliance

Responsibilities

• To answer and follow up customer phone calls and emails, responding to customers’ queries and concerns pertaining to Due Diligence related matters.
• To assist Unit Head and above on operation planning, handling calling activities and complaint, administration and any operation related matter.
• To provide professional customer support and excellent customer service.
• To manage customer accounts / calling activities set by Management on daily / monthly / yearly basis.
• To call customer to obtain latest customer information (i.e. address), perform verification and update in system accordingly.
• To communicate with various departments for customer profile maintenance, resolve customers’ queries and problem.
• To handle Inbound or outbound calls efficiently, courteously and professionally.
• To report staff performance on daily / weekly / monthly basis, prepare Due Diligence report and highlight exception cases.
• To adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
• To conduct UAT and perform any ad-hoc task / matters assign by Management.

Qualifications

Knowledges, Skills and Abilities required

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