Customer Service Associate

Responsibilities

• Provide guidance to customers who need help preparing air waybills or consignment notes through the ADS customer portal
• Proactively respond to customer inquiries with accurate information regarding customs requirements, transit times, and prices, where applicable
• Serve as the primary point of contact for resolving customer disputes and issues related to shipments and freight charges via email and WeChat
• Ensure shipment tracking information is always current and handle all tracing inquiries according to company standards
• Collaborate with internal operations teams and international counterparts in Hong Kong, China, and Taiwan to ensure the swift resolution of customer disputes.

(Apply now at #J-18808-Ljbffr