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Customer Service Associate
ADS International ExpressSubang Jaya, Selangor, Malaysia20 days ago
Job description
Responsibilities
- Provide guidance to customers who need help preparing air waybills or consignment notes through the ADS customer portal
- Proactively respond to customer inquiries with accurate information regarding customs requirements, transit times, and prices, where applicable
- Serve as the primary point of contact for resolving customer disputes and issues related to shipments and freight charges via email and WeChat
- Ensure shipment tracking information is always current and handle all tracing inquiries according to company standards
- Collaborate with internal operations teams and international counterparts in Hong Kong, China, and Taiwan to ensure the swift resolution of customer disputes.
(Apply now at #J-18808-Ljbffr
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Customer Service • Subang Jaya, Selangor, Malaysia
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