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ESAP Restaurant and Bar Product Owner

ESAP Restaurant and Bar Product Owner

Club MedKuala Lumpur, Kuala Lumpur, Malaysia
3 hari lalu
Penerangan pekerjaan

Club Med Federal Territory of Kuala Lumpur, Malaysia

ESAP Restaurant and Bar Product Owner

Club Med Federal Territory of Kuala Lumpur, Malaysia

Inventor of the all-inclusive holiday’s concept 74 years ago, Club Med is present in 40 countries with 80 resorts worldwide. Thanks to the professionalism & constant friendly availability of its unique 20,000 GOs of 100 different nationalities, Club Med is today the only worldwide brand that offers all-inclusive premium and multicultural vacations for families and couples.

Responsibilities and Tasks

  • Develop and maintain operational tools, F&B guidelines and training content to support consistent execution in all locations.
  • Coordinate the deployment of new and existing restaurant and bar concepts across resorts, ensuring operational readiness and brand alignment.
  • Monitor the performance of F&B products using KPIs and guest feedback and implement corrective actions when needed supporting the resort team.
  • Contribute to Regional F&B Experience Manager of new concepts and the evolution of existing ones through market research, benchmarking, and innovation workshops.
  • Provides operational support and onsite training.

Talent Development – Training Support

  • Actively coach F&B leaders (e.g., Restaurant Managers, Bar Managers, Chefs de Cuisine) during resort visits, lead teams training, supporting service sense, execution and team leadership.
  • Contribute to the design of training programs and learning paths to upskill F&B teams in line with evolving restaurant and bar concepts.
  • Collaborate with HR Business Partners and UDT to create and update training modules for restaurant managers, bar leaders, sommeliers and frontline F&B staff.
  • Identify and track high-potential talents within the F&B scope, supporting succession planning and performance reviews.
  • Foster a culture of creativity, innovation and collaboration across resort F&B teams and other departments.

    • Products and Services - Implementation and Optimization

  • Maintain awareness of industry trends and innovations relevant to Food & Beverage, including restaurant concepts, bar experiences and service models.
  • Support initial deployments in collaboration with resort F&B teams, ensuring smooth handover, staff training, and quality follow-up with the resorts.
  • Identify and anticipate the impact of F&B product changes on human resources (skills needed, training, recruitment needs) and participate in coordination meetings (talent reviews, staff planning, etc.).
  • Support the Regional F&B Experience Manager to prepare the annual OPEX and CAPEX planning for the F&B product scope and monitor budget execution across pilot and / or resorts.

    • Hygiene & Safety Compliance

  • Work in collaboration with the Health & Safety department to keep activity-specific checklists and guidelines up to date.
  • Monitor facility and equipment conditions for all the F&B department and ensure teams are trained on safety procedures.
  • Follow up on audit results and contribute to the implementation of corrective actions.

    • Requirements

  • Willing to relocate to Bali, Indonesia.
  • Degree or Master in Hospitality Management / Business Administration or equivalent.
  • In-depth understanding of F&B operations across restaurants and bars (flow, menu engineering, service models, etc.).
  • Strong understanding of hospitality product development and guest experience design.
  • Foundational knowledge of wine and beverage programs, including service standards, wine list curation and pairing principles.
  • Familiarity with multi-resort operations and cultural adaptation of F&B concepts.
  • Knowledge of health, safety, and food hygiene standards (HACCP).
  • Awareness of hospitality trends in sustainability, wellness, and experiential dining.
  • Knowledge of Asian customer expectations and cultural context.

    • Seniority level

    Associate

    Employment type

    Full-time

    Job function

    Product Management, Customer Service, and Strategy / Planning

    Industries

    Hotels and Motels, Restaurants, and Hospitality

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Product Owner • Kuala Lumpur, Kuala Lumpur, Malaysia

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