Store Manager / Assistant Store Manager / Supervisor / Assistant Supervisor

Store Manager / Assistant Store Manager / Supervisor / Assistant Supervisor

Job Responsibilities :

• Ensure that the team possesses a thorough knowledge of the company and products.
• Ensure that all Retail Assistants can effectively communicate product features and benefits and advise customers on fashion choices and matching.
• Maintain a positive attitude and motivate team spirit to achieve sales targets.
• Serve as a role model by consistently delivering excellent customer service and ensuring a good management presence at the store at all times.
• Implement and support effective retail operations functions and priorities by developing and tracking monthly, seasonal, and annual store plans.
• Maintain firm control over security risks to prevent potential theft or loss, and report to the company or authorities any further risks beyond the store’s capability.
• Evaluate weekly and monthly store key performance and sell-thru information to highlight customer behavior within the store area and provide the information to HQ as input towards decision-making.
• Conduct daily briefings to keep the team on track in delivering the weekly and monthly KPIs.
• Counteract competitor activity by adjusting store sales, visual merchandising, and marketing tactics.
• Ensure the store sales and inventory position is recorded and accurate in the POS system consistently.
• Ensure the cleanliness and tidiness of the store.
• Share new information (new product info, company, and service requirements) with team members to perform their duties effectively.
• Submit monthly individual punch card, overtime claims form, new hire job application form, medical, and other miscellaneous claims to the company for payroll processing.

Skills & Qualifications

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