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Customer Service Executive
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EssilorLuxottica GroupPetaling Jaya, MYIf you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Discover more by following us on LinkedIn!
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!
Your role
This position is responsible for maximizing the end-to-end service rate to customers at the lowest possible cost. Optimizing sourcing effectiveness by coordinating their flows and deliveries. Aligning all supply chain functions in their priorities to optimize service / cost performance, solve operational issues and anticipate alerts : supply chain helpdesk.
- AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES :
BOLON & MOLSION
Mirraflex
INTERNAL : Commercial, Finance, Corporate IT, LHKS / Italy customer service, Supplier, Local warehouse team
EXTERNAL : Customer, Courier Company (DHL / Gdex / Yamato)
TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE
Educational Background : Educational Background : Diploma or above
English – Write, Read, and speak.
Malay - Write, Read, and speak.
Mandarin – if can either write, read or speak, would be advantage
What’s in it for you
In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.
Recruiting process
Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.