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Jobs in Malaysia

Last updated: 3 days ago
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Show moreLast updated: 30+ days ago
Internship Programme

Internship Programme

Baker Tilly MalaysiaMY
Baker Tilly Malaysia is inviting undergraduates who are currently pursuing their professional accounting qualification, or a Degree in Accounting / Finance or equivalent, to join our paid Internship ...Show moreLast updated: 30+ days ago
Project Coordinator

Project Coordinator

Konica Minolta Business Solutions (M) Sdn. Bhd.MY
Candidate should possess a Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Computer Science / Information Technology, Engineering (Computer / Telecommunication), Science & Techno...Show moreLast updated: 30+ days ago
Research Director (BHT)

Research Director (BHT)

IpsosMalaysia
Responsible for the actions and activities of the team (with business area Director).Profit and loss responsibility for projects that one is managing and business area. New business generation and e...Show moreLast updated: 30+ days ago
Lead Reporting Analyst

Lead Reporting Analyst

HaysMalaysia
Lead Reporting Analyst (Digital Transformation Hub)Your new company Hub of Digital Transformation and a Forward-thinking Financial entity. Your new roleYou will be responsible in driving critical bu...Show moreLast updated: 30+ days ago
Procurement Executive

Procurement Executive

Konica Minolta Business Technologies (Malaysia) Sdn BhdMY
Perform the localization activity by dealing with suppliers and collaborate with other departments to complete activity.Implement Cost Down activity in order to achieve Cost Down Target.Sourcing fo...Show moreLast updated: 30+ days ago
RF Engineer

RF Engineer

MGC ConsultingMalaysia
We are seeking a highly skilled and experienced RF Engineer to join our team.The ideal candidate should have a minimum of 5 years of hands-on experience in the field as RF Engineer.The RF Engineer ...Show moreLast updated: 30+ days ago
ME Technician I

ME Technician I

Smiths DetectionMalaysia
Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 2700 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deli...Show moreLast updated: 30+ days ago
Sales Executive

Sales Executive

KWT Food Industries Sdn BhdFederal Territories of Malaysia, MY
Handle accounts & manage own day-to-day workloads in overall sales operation.To responsible for the sales collection and adhere to credit control. To follow up closely on the potential new business ...Show moreLast updated: 3 days ago
Retail Sales Associate - Northern Region

Retail Sales Associate - Northern Region

Brandt Business Services Sdn. Bhd.MY
Our client is a leading communications service provider in Malaysia that offers mobile and broadband plans, and the latest smartphones. They are looking for amazing talents to join there Retail...Show moreLast updated: 30+ days ago
Chief Steward

Chief Steward

Marriott InternationalMalaysia
Manages the daily kitchen utility operations and staff.Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running.S...Show moreLast updated: 10 days ago
Senior Associate, Advocacy

Senior Associate, Advocacy

MRANTIMY
Advocacy and Stakeholder Engagement : .Develop and implement advocacy strategies to promote 4IR technologies in food security and sustainability initiatives. .Build and maintain relationships with key...Show moreLast updated: 30+ days ago
Food & Beverage Executive

Food & Beverage Executive

LBS Bina Group BerhadMY
A customer-oriented person, to ensure that restaurant operations run smoothly.Overseeing the activities of restaurant staff, extend warm greetings to guest upon arrival and usher them to allocated ...Show moreLast updated: 30+ days ago
BIM Modeler MEP

BIM Modeler MEP

MGB BerhadMY
Create and update BIM Models based on drawings and latest information.Have a good knowledge & familiar with M&E Design and manage to interpret 2D Structure Drawings to 3D BIM Model.Manage a...Show moreLast updated: 30+ days ago
Finance Executive - Replacement - 12M

Finance Executive - Replacement - 12M

AdeccoMalaysia , MY
Local Bank Negara reporting (Qtr & monthly).Prepare Jabatan Perangkaan report.Weekly FPX & Cashpro payment (cannot be process by SAP ). ODW submission for weekly payment processed.Prepare bank LC fo...Show moreLast updated: 30+ days ago
Software Developer

Software Developer

DaifukuMY
Medical Insurance - Outpatient, Inpatient.Career Development Opportunities and exposure to new technologies.Peer-to-Peer Recognition and Rewards Program. At Daifuku Oceania our developers construct ...Show moreLast updated: 15 days ago
Travel Advisor

Travel Advisor

Holiday Tours & Travel Sdn BhdMY
Proactively Engage the Customer Database : Reach out to potential and existing customers, promoting and recommending products from brands under HTT's portfolio that align with their preference, need...Show moreLast updated: 30+ days ago
Assistant Director of Events Management, RSR & GSH

Assistant Director of Events Management, RSR & GSH

Shangri-LaMalaysia
Assistant Director of Events Management.Shangri-La Golden Sands, Penang.This cluster leadership role focuses on.Partner with the Business Development team. Lead the Events Management team in managin...Show moreLast updated: 23 days ago
Regional Finance Business Partner-Logistics & Transportation (Malaysia & Singapore)

Regional Finance Business Partner-Logistics & Transportation (Malaysia & Singapore)

LazadaMalaysia
Department : Finance / Legal Location : Malaysia.Transportation : Lead the financial business partnering for Lazada’s self-operated logistics (LEX) in Malaysia and 3rd party logistics operations in both...Show moreLast updated: 9 days ago
Assistant Customer Experience Expert

Assistant Customer Experience Expert

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Show moreLast updated: 30+ days ago
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Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ days ago
Job description

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.