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Customer Service Assistant
Icon PackagingAlor Merah, Kedah, Malaysia26 days ago
Job descriptionIdentify and troubleshoot customer issues, providing solutions or escalating them to higher-level support when necessary. Follow up with customers to ensure that their issues have been resolved to their satisfaction. Document customer interactions and resolutions in the company’s customer service management system. Maintain up-to-date knowledge of company products, services, and promotions to provide accurate information to customers. Stay informed about company policies, procedures, and industry best practices to effectively address customer inquiries and concerns. Collect and record customer feedback, including suggestions, complaints, and compliments. Report recurring issues or trends to the Customer Service Manager for review and action. Participate in customer satisfaction surveys and provide insights for service improvement. Process customer orders, returns, and exchanges accurately and efficiently. Manage and update customer accounts, ensuring that all information is current and accurate. Assist with administrative tasks such as data entry, filing, and maintaining customer records. Work closely with other customer service representatives and departments to ensure a cohesive approach to customer service. Share best practices and contribute to a positive team environment. Participate in team meetings and training sessions to enhance skills and knowledge. Adhere to company standards and procedures for customer service and communication. Maintain a high level of professionalism and customer care in all interactions.
Customer Interaction
- Respond to customer inquiries and provide accurate information about products, services, and policies through phone, email, chat, or in-person.
- Handle customer complaints and issues with professionalism, working to resolve them effectively and promptly.
- Provide assistance with order placement, product returns, and service requests.
Issue Resolution
Product and Service Knowledge
Customer Feedback
Administrative Tasks
Team Collaboration
Quality Assurance
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Customer Service Assistant • Alor Merah, Kedah, Malaysia
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