Process Executive (HR Services - Data & Operation) ANZ Hour

Overview

Process Executive (HR Services - Data & Operation) ANZ Hour

The HR Shared Services Administrator delivers administrative support to the organization on various HR subject matters. This individual is responsible for supporting HR initiatives, in support of organization growth. This position focuses on administration and transactional activities within the HR Shared Services department. They provide direct administrative support to senior HR employees in the HR Shared Services department and work cooperatively with team members to support completing the HR department objectives.

Provides direct support to company employees, other HR groups and company management as part of a centralized function to handle a variety of HR-related transactions. Receives and responds to requests concerning HR policies / programs. Appropriately routes requests from employees to others for additional information. May respond to practices inquiries via online resources and / or telephone. Processes various paper and electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc. Inputs employee personal data into human resources information / computer system (HRIS) database and / or documents activities as requested.

Specific Responsibilities :

• Act as point of contact for all escalated HR related queries from employees and partners.
• Organize and maintain employee records in a HR Shared Services hub.
• Coordinate administration for HR projects & participate in HR audits.
• Coordinate HR projects, meetings and training seminars.
• Manage Employee Life cycle processed as per approved guidelines :
• Initiate Hire and creating employee profile in WD
• Process Job change transaction in WD (Reporting change, organization change, confirmation, promotion, transfer, etc)
• Process Termination
• Issue transactional letters
• Manage complex queries through Case Management system for daily operation
• Manage and maintain e-filing management system - identify and highlight challenges facing
• Support Skilled agent & Team Lead as & when required
• Provide guidance to Junior agent

Education / Experience :

Application questions

Infosys Malaysia Sdn Bhd, popularly known as Infosys Malaysia, is a global business and technology consultancy and a subsidiary of Bangalore-based Infosys Technologies Ltd. (NASDAQ : INFY). Working with us provides you access to our pool of exceptionally high quality engineering talent. Infosys Malaysia can also help you reduce operational risk by diversifying your operations away from just one country. Malaysia BPO center is located in Petaling Jaya; the vision is to become a one-stop shop supporting multiple languages and processes to complement our delivery centers.

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