HR Services Operations (Employee Services & Workforce Administration) Associate / Analyst (Engl[...]

Overview

HR Services Operations (Employee Services) Associate / Analyst (English Speaking) — Act as the central point for employee inquiries and streamline workforce support related to HR policies, programs, and systems. Ensure employees receive exceptional service through onboarding, leave management, tools access, and issue resolution.

Responsibilities

• Respond promptly to employee questions on HR policies, payroll, leave, benefits, and workforce systems.
• Administer onboarding, offboarding, leave, flexible-work arrangements, and self-service tools.
• Coordinate programs like absence management, performance reviews, engagement surveys, and Employee Assistance Programs (EAP).
• Support policy updates, updates to HR documentation, and ensure compliance with labor laws.
• Provide user assistance for LMS and ESS platforms and training logistics.
• Facilitate well-being and engagement initiatives, including EAP referrals and feedback collection.
• Collect, track, and analyze employee service metrics and feedback to recommend improvements.

Qualifications

Employment type

Seniority level

Location

Subang Jaya, Selangor, Malaysia

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