Senior Manager – Air Freight (Penang)

The Air Freight Team Leader manages the end-to-end air freight operations while driving sales growth and achieving volume targets for the Air Division. This role combines operational excellence with commercial leadership, ensuring efficient service delivery, strong customer relationship and competitive market positioning.

Job Description

Develop and implement sales strategies to meet or exceed revenue, GP, and volume targets for the Air Freight Division.

Develop Sales Team, Identify and secure new business opportunities in air freight, including trade lane development.

Prepare competitive quotations, negotiate rates, and provide tailored solutions to clients, attend RFQ.

Build and maintain strong relationships with airlines, consolidators, and key customers to secure favourable terms and capacity.

Track market trends, competitor activities, and rate movements to maintain competitive positioning.

Air Freight Operations Management

Lead the daily execution of import and export air freight shipments, from booking and documentation to cargo delivery.

Freight procurement, manage carrier space allocations, rate negotiations, and flight schedules to meet customer requirements.

Monitor and resolve operational issues such as delays, documentation errors, and shipment discrepancies.

Strong airline knowledge.

Ensure compliance with IATA regulations, customs requirements, and company SOPs.

Supervise, coach, and mentor the air freight team to achieve both operational and commercial objectives.

Allocate resources effectively to ensure smooth workflow and timely service delivery.

Conduct performance appraisals, set clear KPIs, and provide ongoing training for team members.

Promote a collaborative, customer-first culture within the division.

Financial & Performance Management

Monitor operational profitability, ensuring cost control and accurate revenue recognition.

Prepare and review sales forecasts, volume reports, and operational performance metrics.

Ensure timely and accurate billing, credit control, and payment follow-up.

Job Requirements

Minimum Degree or Master in any field.

Minimum 8-10 years working experience in Air Freight Forwarding Logistics experience in leading sales growth.

Fluent in Bahasa Malaysia and English, both oral and written. Able to converse in Mandarin is an added advantage.

Ability to identify potential market segments.

Sales experience in related FMCG environment / Modern Trade / General Trade with managing people experiences.

How to Apply :

You may send your resume in MS WORD format to

• @trustrecruit.com.myor click on “ Apply Now ”. Only shortlisted candidates will be notified.

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