APAC HR Services Hub Associate

Overview

Chubb Federal Territory of Kuala Lumpur, Malaysia

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The APAC HR Services Hub Associate focuses primarily on users who use Traditional Chinese as their first language and will deliver a variety of HR transactional services to employees, managers and the HR community across the APAC region. Serving as the first point of contact for HR-related enquiries and requests through HR ServiceNow, you will ensure the end-to-end employee lifecycle is supported in an efficient, effective, and consistent manner.

Responsibilities

• Schedule interviews and coordinate related logistics for internal recruiters, recruitment agencies, hiring managers and internal / external candidates for all recruitment activities across the APAC region
• Ensure clear communication of interview logistics to interviewers and interviewees in a timely and professional manner
• Maintain proactive communications with recruiters, recruitment agencies and hiring managers throughout the interview scheduling process, and escalate issues timely and appropriately
• Provide efficient and solution-focused support with any interview scheduling changes
• Resolve enquiries and process operational requests within service levels in other areas of the end-to-end employee lifecycle, including background checks, offer letter generation, onboarding, offboarding, compensation, benefits administration, time & absence, data management in Oracle HCM and HR ServiceNow
• Collaborate with knowledge management representatives for Traditional Chinese to review and improve knowledge articles and service quality
• Adhere to established HR processes and procedures to ensure services are delivered accurately and consistently
• Escalate complex issues to a manager or designated subject matter expert in a timely manner
• Leverage Oracle HCM and HR ServiceNow capabilities to drive Employee / Manager Self Service and automation
• Seek feedback from the business and HR stakeholders and contribute to transformation initiatives to improve HR processes and service quality

Qualifications

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