Customer Service Representative – Valve Services

Customer Service Representative – Valve Services

Tasks And Responsibilities

• Quote all assigned products and services for the Valves Business Line
• Respond to customer phone calls and emails timely and professionally.
• Monitor and review all incoming requests from the shared inbox as well as direct from customer and through client platforms.
• Review customer requirements including technical and commercial specifications and documents.
• Calculate pricing and discounts utilizing approved processes.
• Manage client TAR lists and provide detailed pricing sheets for all recommended spares.
• Work with freight forwarders for calculating accurate freight estimations.
• Coordinate with and receive approval from the appropriate GOA when products are outside of the standard range or when GOA levels dictate.
• Provide solutions or offer alternatives to the customer inquiries to meet their requirements.
• Prepare and send quotations on time that exceed the customers expectations.
• Work closely with the outside sales representatives to follow up quotations to secure orders.
• Provide support as required to outside sales representatives and PSD manager.
• Work with and monitor all hub quote activities ensuring that their work is reviewed prior to submitting to clients.
• Perform purchase order contract review and clean handoff to order management team.
• Support with contracts, legal reviews, CIDB requirements, LSPs, auditing
• Cultivate friendly, personal relationships with key customers, learning their needs and preferences.
• Provide accurate and timely information to customers, field sales personnel, and others regarding product support, inquiries and other related activities.
• Handling other commercial quotation, commercial and tendering support related activities as they arise.
• Attending formal VILT / ILT and self-guided training as required.
• Adhere and contribute to all SLB QHSE programs and systems

Qualifications / Experience

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