Enterprise Billing Dispute Specialist (2 year contract)

Enterprise Billing Dispute Specialist (2 year contract)

StarHub Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Job Description

Sales Operations is a critical function of the Enterprise Business Group; as such, Enterprise Billing Dispute Specialist plays an integral role within the Sales Ops team where they manage existing key customers’ account. This role is responsible for resolution of billing disputes and issues relating to overdue invoices with Managed Account customers.

Responsibilities

• Support Operation team and other StarHub teams to work on overdue and rejected invoices from assigned customers to investigate the reasons for non-payment and rejection.
• Build and maintain relationships with assigned customers by liaising directly with customers on any queries / issues related to billing.
• Collaborate with relevant internal stakeholders (i.e. EBG PMO, ICT team, SHINE, MSOC, SSOPs, Sales account teams, Sales Ops team, Finance Billing team, Credit and Collection team) to investigate and fix rejections for resubmission by invoicing team.
• Raise waivers or credit notes for customer dispute cases when necessary.
• Maintain accurate and timely records and tracking of all billing cases.
• Other ad hoc duties assigned by supervisor

Qualifications

Seniority level

Entry level

Employment type

Contract

Job function

Accounting / Auditing and Finance

Industries

Telecommunications

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