IT Operations Engineer

What’s the role?

We are seeking an energetic and capable IT Operations Engineer for our Integrated Operations Center. The role involves job automation, incident de-escalation, critical IT services monitoring, and other IT Operations activities across SAP and other platforms. This position offers a unique opportunity to work on multiple platforms and applications, requiring excellent teamwork skills, confidence, integrity, and strategic thinking to manage complex IT environments and drive continuous improvement.

What does the role involve?

As IT Operations Engineer (SAP), you will be involved in the following :

• IT Operations : As part of a team consisting of internal and external teams, you will manage and maintain both SAP and other systems to ensure high availability, performance, and reliability. This encompasses User Administration, Event Management, Incident Management, Request Management, Release Management, Change Management, and importantly, Major Incident Management and IT Crisis Management.
• Stakeholder Management : Act as a spokesperson for the IT Operations team, liaising with various teams in delivering IT operations tasks.
• Technical Expertise : Diagnose and resolve complex technical issues to minimize disruptions to business operations.
• Project Involvement : Participate in projects either as a member or project manager, ensuring timely delivery and adherence to quality standards.
• Vendor Management : Oversee and guide external managed services teams and IT product vendors to meet expectations.
• Solution Ownership : Maintain and enhance solutions to ensure they meet business needs and performance standards.

What you need is :

3.0

Why should you apply?

At Hilti, we’re leading the digital transformation in the construction industry. With our innovative technologies, we’re pushing the boundaries of what's possible—whether it's through advanced software development, data-driven solutions, or state-of-the-art IT infrastructure. By joining our team, you’ll be part of a dynamic environment where technology meets real-world impact, enabling smarter, more efficient, and safer construction processes worldwide.

We offer :

If you’re passionate about technology and ready to make an impact in an industry that’s critical to shaping the world around us, Hilti Asia IT Services is the place for you!

What do we offer?

At Hilti, we believe in a caring and performance-oriented culture. Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority.

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