Customer Service Representative - English
TPPenangMalaysia, Penang, Malaysia1 day ago
Job descriptionFluent in English Good English communication skills (for internal communication and training) Previous experience in call center, or customer service is a plus Excellent communication and interpersonal skills Willingness to work on night shifts , including weekends and public holidays Currently based in Malaysia or open to relocating in Malaysia Competitive base salary + allowances Opportunity to work from home for the first 6 months. Competitive salary and benefits package. Professional training and career growth opportunities. A diverse and inclusive workplace with supportive team culture. Career growth opportunities in a reputable international company
Overview
Location : Penang, Malaysia
Job Type : Full-time
Language Requirement : Good English
Industry : Customer Support / BPO
Shift : Follow US Shift (including weekends / public holidays, if required)
Compensation : Competitive Salary + Language Allowance + Health Benefits
Responsibilities
- Handle customer inquiries via voice, email, and chat in English
- Provide accurate information, guidance, and follow-up on patient cases and service requests
- Ensure timely resolution of queries while maintaining high customer satisfaction
- Document interactions in CRM systems accurately and thoroughly
- Coordinate with internal teams and escalate cases when necessary
Requirements
What We Offer
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Customer Service Representative • PenangMalaysia, Penang, Malaysia
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