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After Sales Technical SupportKoyo Corporate (M) SDN BHD • Petaling Jaya, Selangor, Malaysia
After Sales Technical Support
Koyo Corporate (M) SDN BHD • Petaling Jaya, Selangor, Malaysia
22 hours ago
Job descriptionEducational Qualifications : Bachelors degree in a relevant field (e.g., Engineering, Computer Science) Experience Level : 13 years of experience in a technical support or related role Skills and Competencies : Excellent communication and problem-solving skills Qualities and Traits : Strong customer service orientation and attention to detail Responsibilities and Duties : Ability to work independently and as part of a team Working Conditions : Office environment with potential remote support duties Associate Full-time Information Technology Food and Beverage Services
Responsibilities
- Provide technical assistance and support to customers post-purchase.
- Diagnose and troubleshoot technical issues related to products and services.
- Guide customers through step-by-step solutions and provide product knowledge.
- Collaborate with engineering teams to address complex issues and improve product performance.
- Document customer interactions and maintain records of issues and resolutions.
Requirements
Seniority level
Employment type
Job function
Industries
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Technical Support • Petaling Jaya, Selangor, Malaysia
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