Technical Support (Mandarin / Cantonese)

Job Overview

Fujitsu is a leading global information and communication technology company. The Technical Support Specialist will operate as the single point of contact for Mandarin & Cantonese speaking users, providing 1st line support for incidents, problems, and requests.

Responsibilities

• Provide first line support for incidents, including routine and non‑routine incidents.
• Support standard technical queries for a single product or small set of products (e.g., Microsoft products, operating system, basic networking, PCs).
• Document actions taken in resolving routine customer enquiries, ensuring processes and systems are followed.
• Tackle basic customer problems, asking relevant questions, and escalating when issues are beyond your scope.
• Escalate issues as necessary to meet or exceed SLAs and monitor performance through reporting and analysis.
• Act as a team player and be viewed as a helpful, effective team member.
• Take ownership of own development and have a personal development plan in place.

Qualifications

Working at Fujitsu

People join Fujitsu because they share our passion for Human‑Centric Innovation and Digital Co‑creation. We harness the talent of all employees to create an exciting future.

Diversity and Inclusion

We respect fairness and equality, promote diversity and inclusive work environments, and support individuals regardless of gender, sexuality, race, ethnicity, disability, and age.

Additional Information

For additional information about the job requirements, please discuss with the recruiter by writing to

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