Experienced Professional Project Management - Change Management

Overall Role Purpose

As an Experienced Professional Change Management Analyst, you will work closely with country / entity teams and management hierarchies to introduce the concept and expected benefits of Finance system(s) that are scheduled for upcoming deployments, to factor in all relevant considerations to successfully deploy this system(s) and to manage the people element that is associated with the planned change. Furthermore, you will guide system users through critical periods of potential uncertainly and where strong stakeholder management skills are essential, aiming to ensure optimal uptake and correct usage of the tools or processes, in a fully compliant manner, and bringing about tangible benefit realization within the shortest timeframes.

Working within BPO is a challenging but rewarding opportunity as we have active touchpoints within multiple functional areas across the DHL Express organization and remain strongly focused on digitalization and automation (data science, robotics). Our core values of Passion, Speed, Right 1st Time and Can Do Attitude really apply to the way we work every day.

Role focus and main responsibilities

• Design, communicate and implement professional change management, planning and execution of assigned workstream delivery
• Actively assist in professionalizing Change Management through accepted standards and methodologies to ensure :

The highest level of system uptake by users / stakeholder engagement

Educational qualifications and experience

Change Management, Stakeholder Management and / or Performance Management

Required competencies

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