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Experienced Professional Project Management - Change Management

Experienced Professional Project Management - Change Management

DHL ExpressPetaling Jaya, Selangor, Malaysia
8 days ago
Job description

Experienced Professional Project Management - Change Management

Join to apply for the Experienced Professional Project Management - Change Management role at DHL Express.

Overall Role Purpose

As an Experienced Professional Change Management Analyst, you will work closely with country / entity teams and management hierarchies to introduce the concept and expected benefits of Finance system(s) scheduled for upcoming deployments, factor in all relevant considerations to successfully deploy these system(s), and manage the people element associated with the planned change. You will guide system users through critical periods of potential uncertainty and apply strong stakeholder‑management skills to ensure optimal uptake, correct usage, compliance, and tangible benefit realization within the shortest timeframes.

Role Focus And Main Responsibilities

  • Design, communicate, and implement professional change management, planning, and execution of assigned workstream delivery.
  • Actively assist in professionalizing Change Management through accepted standards and methodologies, ensuring :

The highest level of system uptake by users / stakeholder engagement.

  • Optimal levels of understanding and change acceptance, based on benefit‑realization tracking and a first‑class communication plan.
  • Drive continuous improvement in project (pre / post)‑deployment phases and lead these project cycle phases.
  • Gain and relay critical feedback to the Project Team to ensure an optimal project landscape for existing and subsequent deployments.
  • Resolve and mitigate fear and / or resistance associated with change.
  • Support the design of methodology and enable the organization in adopting the concept.
  • Support process‑design workshops and Agile sprints.
  • Build relationships with process / product owners and developers within the specified area(s) to further optimize deliverables.
  • Continuously assess the business landscape for future business and optimization opportunities for BPO projects.

    • Educational Qualifications And Experience

  • Minimum bachelor’s degree or equivalent, ideally in Finance, Change Management, IT, or business.
  • Solid finance process knowledge (e.g., RTR, OTC, PTP, Cost Accounting).
  • Beneficial to possess experience / certifications in :

    • Change Management, Stakeholder Management, and / or Performance Management.

  • First‑Choice / LEAN / Six Sigma.
  • Analytical skills and capacity for conceptual thinking, able to think and act cross‑organizational and cross‑process.
  • Excellent communication and presentation skills.
  • Minimum of 5 years working experience in a Project Management, Change Management, and / or Stakeholder Management role.
  • Beneficial to have a digital mindset with experience in automated Project Management solutions.

    • Required Competencies

  • Ambassador of DHL behaviors, code of conduct, and competencies.
  • Results‑oriented : Provide optimal support to ensure projects, programs, and portfolios achieve best results efficiently.
  • Self‑motivated and highly organized with high attention to detail.
  • Energetic, enthusiastic, team player.
  • Ability to manage deadlines.
  • Big‑picture thinking, able to understand implications and mitigate complications.
  • Can handle stress and work well under pressure.
  • Flexible and adaptable.
  • Analytical : Ability to get a complete overview of projects, programs, and portfolios, distinguishing between complex projects and processes.
  • Assertive : Actively participate in tactical discussions with stakeholders and challenge the status quo constructively.
  • Innovative with an open mindset : Continuously reflect and drive improvements.
  • Prioritize and multi‑task, considering strategic requirements and ad‑hoc demands.
  • Proficient in written and spoken communication (English and preferably one additional language).
  • High level of integrity and discretion in handling confidential information.
  • Strong presentational, interpersonal, and intercultural skills.

    • Seniority Level

    Mid‑Senior level

    Employment Type

    Full‑time

    Job Function

    Project Management and Information Technology

    Industries

    Transportation, Logistics, Supply Chain, and Storage

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    Project Management • Petaling Jaya, Selangor, Malaysia

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