The Learning and Leadership Development Manager will be responsible for delivering a seamless, impactful, and engaging learning experience for employees across the Domestic business and Accenture Intelligent Operations Centre Malaysia (AIOCM). Reporting directly to the Learning and Leadership Development Country Lead, this role will design, implement, and continuously improve learning interventions aligned with organizational goals.
The Manager will collaborate closely with regional learning teams, global content providers, HR partners, and business stakeholders to ensure the right learning solutions reach the right audiences at the right time.
Key Responsibilities
- Stakeholder Management (Approx. 40%)
Serve as the primary communication channel for learning initiatives with business leaders and employees.
Act as the single source of truth for learning strategies and initiatives at global, regional, and country levels.Provide consultative advice to business leads on effective learning solutions tailored to business challenges.Partner with HR and business stakeholders on strategic people initiatives, representing learning on Domestic and AIOCM projects.Lead targeted leadership development programs for senior and middle management, including :Co‑facilitating sessions on Accenture‑specific content.
Coordinating with Learning Delivery Operations for logistical support.Managing participant enrolment, communication, and engagement throughout the program.Providing technical support during learning events.Administering leadership surveys and compiling reports.Conducting post‑program evaluations and impact analysis.Programme Advisory (Approx. 10%)Oversee self‑enrolled learning programs available to all employees.
Coordinate with various teams (Learning Delivery Operations, workplace logistics, external / internal faculty) to ensure smooth program delivery.Lead post‑workshop evaluations to maintain program relevance and effectiveness.Manage external training provider relationships and HRDC fund disbursements.Reporting and Analysis (Approx. 10%)Oversee completion reports for compliance and non‑compliance training activities.
Monitor training utilization versus budget, analyzing monthly planned vs actual metrics.Provide actionable insights to improve cost recovery and program effectiveness.Process Improvement (Approx. 10%)Lead initiatives to enhance the quality and experience of key learning processes, including :
Pre‑workshop communications and engagement for self‑enrolled programs.
People Initiatives (Approx. 10%)Collaborate across HR functions to support culture, engagement, career development, and broader learning initiatives.
Key Metrics
Accuracy and timeliness of learning program delivery and reportingQualifications
Over 10 years of relevant experience in learning and leadership development, with a strong focus on stakeholder management.Proven ability to manage and deliver large‑scale learning programs and initiatives.Strong communication, collaboration, and consultative skills.Comfortable managing multiple projects and priorities in a dynamic environment.Experience working with diverse teams across geographies.Ability and willingness to travel between offices as required.Familiarity with learning technologies, LMS platforms, and data analytics for learning programs preferred.Seniority level
Executive
Employment type
Full‑time
Job function
Human Resources
Industries
Business Consulting and Services
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