Customer Service Executive

Responsibilities

• Handle incoming telephone calls promptly, efficiently, and professionally.
• Handle inbound calls with the inbound team to ensure the highest service levels and turnaround time are provided to customers and agents and third-party administrator.
• Transfer knowledge on system (Policy Asia) for basic enquiries.
• Attend relevant training on product awareness, system, and customer service training.
• Receive on-site visitors, determine nature of business, answer basic queries; refer to the system and appropriate staff members if needed.
• Provide a courteous reception to the walk-in visitors and guests.
• Guide customers in filling out the necessary forms for renewal or new business applications and others related.

Requirements

Application Questions

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