Customer service Executive

About the role

QM OPTICAL TECHNOLOGY SDN BHD is seeking an experienced Customer Service Representative to join our growing team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries in a timely and efficient manner. This full-time position is based in our Maluri, Kuala Lumpur office.

What you’ll be doing

• Answering and responding to customer inquiries via phone, email, and chat
• Troubleshooting and resolving customer issues in a professional and courteous manner
• Providing product information and recommendations to assist customers
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities for process improvements and customer service enhancements
• Collaborating with cross‑functional teams to ensure seamless customer experiences

What we’re looking for

What we offer

About us

QM OPTICAL TECHNOLOGY SDN BHD is a leading provider of high‑quality optical products and services. With over 20 years of industry experience, we are dedicated to delivering innovative solutions and exceptional customer service. Our company is driven by a strong commitment to excellence, teamwork, and continuous improvement. Join our team and be a part of our exciting journey!

Apply now for this exciting opportunity to become our new Customer Service Representative.

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