Customer Service Executive
Tokio Marine General InsuranceKuala Lumpur, Kuala Lumpur, Malaysia2 hari lalu
Penerangan pekerjaanDegree in any field. Experience in call handling. Fluent in English and Bahasa Malaysia (spoken and written). What's your expected monthly basic salary? How would you rate your English language skills? Which of the following types of qualifications do you have? Have you worked in a call centre before? How many years' experience do you have as a Customer Service Executive? Which of the following languages are you fluent in? Do you have customer service experience?
Responsibilities
- Handle incoming telephone calls promptly, efficiently, and professionally.
- Handle inbound calls with the inbound team to ensure the highest service levels and turnaround time are provided to customers and agents and third-party administrator.
- Transfer knowledge on system (Policy Asia) for basic enquiries.
- Attend relevant training on product awareness, system, and customer service training.
- Receive on-site visitors, determine nature of business, answer basic queries; refer to the system and appropriate staff members if needed.
- Provide a courteous reception to the walk-in visitors and guests.
- Guide customers in filling out the necessary forms for renewal or new business applications and others related.
Requirements
Application Questions
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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia
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