Back Office Executive (Mandarin Speaker)

Responsibilities

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Coordinate with risk dept on leverage changing request, or any escalated trading issues
• Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure
• Liaising with technology provider on any complex situation dispute
• Cross checking with PSP on funding issues
• Managing internal ticketing on any feedback or issues arise within the dept
• Performing financial checks on any transaction or transfer within the system
• Collecting appropriate information of any complaint on technical perspective
• Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures
• Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes

Requirements

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