Manager, Fund Services

Job ID : 37172

Location : Bukit Jalil KL, MY

Area of interest : Operations

Job type : Regular Employee

Work style : Office Working

Opening date : 22 Aug 2025

Job Summary

RESPONSIBILITIES

Strategy

Awareness and understanding of the Group's business strategy and model appropriate to the role.

Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.

Support the roll-out of appropriate quality management systems and other initiatives by the Company / Group.

Business

To assist the Head – FMO Securities Services Fund Services to manage the operations of Fund Services

Processes, in ensuring consistent delivery of high quality services to customers and meeting objectives set by the

Group using available resources allocated while maintaining operational risk to an accepted level.

To assist the Head – FMO Securities Services in leading Fund Services Team to achieve service quality by

meeting / exceeding and set service standards and achieving zero defect for the Bank customers.

Processes

• Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgment.
• Assist the Head Securities Services in leading Fund Services team to achieve quality service by meeting the prescribed objectives and goals. Assist the team management in overseeing the daily operations of the Fund Services team and contribute towards meeting the team's objectives.
• Assist the Head Securities Services on Fund Services' individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates

Qualifications

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.