IT Support Specialist

Stable company with a strong employer brand. Mission-driven, customer centric organisation. Opportunity to work with diverse, global teams. Remote friendly work culture. Competitive salary and Performance bonus.

We are seeking a skilled IT professional to join our team. Key responsibilities include :

• Troubleshoots hardware, software, and network issues remotely : PCs, Microsoft servers, smartphones, printers, routers, VMs, VOIP, VLANs….
• Sets up new users and maintains their accounts through a wide variety of administrative control panels
• Carefully prepares new computers according to each user’s unique environment
• Demonstrates patience, and humility, and is comfortable working in a fast-paced and rapidly changing environment
• Communicates personably and tactfully with customers of varying technical knowledge levels and emotional states
• Near-perfect English Speaking Skills
• 1-2 Years of Experience in IT / Help Desk
• Entry to Mid-level experience
• Understanding the concepts of Active Directory and Servers is ideal. You don’t have to be able to build a data center, but you should be able to talk about mid-sized IT Infrastructures
• Help people get through stressful technical issues by providing direct support via phone, chat, or email and remote management tools
• A+ and N+ certifications are preferred. We will pay to have you certified if you do not have these certifications currently
• Working knowledge and demonstrated experience with servers and networking equipment
• Experience with direct and self-guided remediation of server and network outages

Tech Guru is helping build the accounting firms of the future. We are a nationwide IT service company delivering CIO-level strategy to accounting firms seeking innovative technology resources and guidance.

About our company : Tech Guru was born out of a passion for fixing computers and has evolved to care for the IT networks at CPA firms of every size. We build on our client base of professional services, manufacturing, non-profit, medical, and financial industries that rely on IT for operations and customer service, and demand continuous up-time.

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