IT Application Support

We are seeking a dedicated and technically proficient Executive, Management Information System (MIS) – Application Support to be part of our Application Support Team. The successful candidate will be provided with the exposure in managing business-critical applications, managing end-user support, coordinating with vendors, and ensuring data security, system reliability, and smooth IT operations. Applicants with ERP Net Applications experience, particularly in retail, are highly encouraged to apply.

Responsibilities :

• Provide timely end-user support and resolve issues via the helpdesk system.
• Coordinate with vendors for ERP support, integrations, and issue resolution.
• Manage user access rights and ensure compliance with IT security policies.
• Perform regular system backups and ensure timely software updates.
• Support IT projects including planning, testing, and training.
• Monitor and optimize system performance to minimize downtime.
• Document IT processes, system changes, and project activities.
• Perform other ad hoc duties as assigned by the MIS or IT management.

Requirements :

Seniority level : Executive

Employment type : Full-time

Job function : Information Technology

Industries : Retail, Computer and Network Security, and IT System Custom Software Development

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