This job offer is not available in your country.
Customer Service Specialist(Fintech)
DevloITSelangorMalaysia, Selangor, Malaysia2 hours ago
Job descriptionExperience : At least 1 year in a Contact Centre or BPO, with a preference for Financial Services expertise. Languages : Proficiency in Mandarin (verbal and written), with English CEFR C1 proficiency for customer communication. Skills : Multitasking, prioritization, and communication excellence across multiple channels (phone, email, chat, social media). Resilience : Perform under pressure, exceed customer expectations, and thrive in a fast-paced environment. Mindset : Analytical thinker and problem solver with a customer-first attitude.
Overview
Your Mission :
- Deliver outstanding support via phone, email, and chat, resolving customer inquiries with efficiency and empathy.
- Build personalized solutions by identifying customer needs and recommending tailored products and services.
- Handle escalated complaints professionally, maintaining trust and customer satisfaction.
Qualifications
Note : Stay compliant with data protection regulations and ensure secure handling of sensitive information. Tackle ad-hoc tasks as needed, showcasing adaptability and problem-solving skills.
#J-18808-Ljbffr
Create a job alert for this search
Customer Service • SelangorMalaysia, Selangor, Malaysia
Related jobs
Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access.
The platform matches borrowers with personalised loan options through a sim...Show moreLast updated: 30+ days ago
EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting.Our t...Show moreLast updated: 30+ days ago
Represent the brand, culture, and values of clients.Maintain a positive, empathetic, and professional attitude towards customers.
Provide timely support through various communication channels.Ensure...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Service Specialist (German Market)
DAS UmbrellaSepang, Sepang, Malaysia We are seeking a dedicated and skilled (Fully Remote) Customer Service Specialist to join our growing team.This is a full-time, remote position that involves handling customer inquiries from German...Show moreLast updated: 2 hours ago
- Promoted
- New!
Customer Service Specialist (Indonesian Speaker, OTA Industry)
Beyondsoft MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia Customer Service Specialist (Indonesian Speaker, OTA Industry).Deliver excellent customer service and manage the needs of our customers (guests, partners) through our communication channels (phone,...Show moreLast updated: 2 hours ago
- Promoted
- New!
Specialist, Customer Service (Escalation & Trading) Crypto knowledge
Centauri Services and TechnologyKuala Lumpur, Kuala Lumpur, Malaysia Specialist, Customer Service (Escalation & Trading) Crypto knowledge – Centauri Services and Technology – Kuala Lumpur, Kuala Lumpur.
Customer complaints and problems that can't be resolved at the f...Show moreLast updated: 2 hours ago
- Promoted
Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch)
Hitachi VantaraSepang, Selangor, Malaysia Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).Hitachi Vantara - Senior Recruiter of Greater China and South Korea.
Job Title : Remote Service Engine...Show moreLast updated: 5 days ago
- Promoted
Customer Service Specialist
TDCXKuala Lumpur, Kuala Lumpur, Malaysia TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential a...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist
Just Global Markets Ltd.Sepang, Selangor, Malaysia Efficiently respond and communicate with clients to understand and service their needs via livechat.Effectively analyse customer data to make appropriate recommendations and problem resolutions.Res...Show moreLast updated: 4 days ago
Customer Success Specialist
LendelaKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
Customer Success Specialist - Cantonese - Klang
TeleperformanceShah Alam, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 3 days ago
- Promoted
Customer Support Specialist
EngageRocketSepang, Selangor, Malaysia Customer Support Specialist (Remote, Full-Time | GMT+8 Hours).EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage...Show moreLast updated: 4 days ago
Customer Service Specialist
EBC GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
Customer Success Specialist - Banking (M) - Mandarin
Two95 International Inc.Petaling Jaya, Selangor, MYQuick Apply
- Promoted
Technical Support Specialist Australia
Jobstreet MalaysiaSepang, Sepang, Malaysia Provide prompt, courteous, and effective technical support to customers via phone, email, and live chat, ensuring each interaction is handled with care.
Troubleshoot and diagnose hardware, software,...Show moreLast updated: 1 day ago
- Promoted
Customer Success Specialist - Cantonese - Ipoh
TeleperformanceSelayang Municipal Council, Selayang Municipal Council, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 3 days ago
- Promoted
Customer Service Specialist
OmyaSelangorMalaysia, Selangor, Malaysia Add expected salary to your profile for insights.Responsible for providing external customer support and internal support functions relative to sales, with an emphasis on both export & domestic mar...Show moreLast updated: 1 day ago
- Promoted
Customer Engagement Specialist
CochlearKuala Lumpur, Kuala Lumpur, Malaysia Cochlear's mission is to help people hear and be heard.As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experien...Show moreLast updated: 4 days ago
- Promoted
Technical Support Centre Specialist (12-month Contract)
BD Nogales NorteKuala Lumpur, Kuala Lumpur, Malaysia Technical Support Centre Specialist (12-month Contract) provides multiskilled technical support for BD products, focusing on resolving complex, time-sensitive, and high-risk issues.Responsibilities...Show moreLast updated: 3 days ago
- Promoted
Customer Service Specialist (Up to RM4,000 + Allowance + Bonus | Hybrid Work)
BGC GroupKuala Lumpur, Kuala Lumpur, Malaysia Customer Service Specialist (Up to RM4,000 + Allowance + Bonus | Hybrid Work).Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Get AI-powered advice on this job and more exclusive features...Show moreLast updated: 17 days ago
- Promoted
- New!
Customer Service Specialist ( Chat and email support)
TDCXKuala Lumpur, Kuala Lumpur, Malaysia Provide excellent support experience to customers via all relevant non-voice communication channels.Identify customer's needs, researching any existing issue to provide strategic solutions that bes...Show moreLast updated: 2 hours ago
- Promoted
Customer Service Specialist
CygnifyPetaling Jaya, Selangor, Malaysia Proficient in both Mandarin and English (spoken and written).Ability to read and write in Cantonese is a strong advantage.
Fresh graduates and SPM leavers are encouraged to apply (full training prov...Show moreLast updated: 19 days ago
- Promoted
Specialist, Operational Excellence (Voice of Customer)
OKXKuala Lumpur, Kuala Lumpur, Malaysia OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.
OKX provides hundreds of token & futures trading pair...Show moreLast updated: 4 days ago