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Sales Support Manager SG & MY M / F
GEODIS INTERSERVICESSubang Jaya, Selangor, Malaysia9 hours ago
Job descriptionProvide support to the development and maintenance of customer relationships with Global Accounts, in line with SLA and customer needs, to enhance overall client portfolio, safeguard sales revenue and ensure customer satisfaction Ensure SOP's being in place to safeguard correct customer handling and business execution by Operations Conduct centrally the pricing request for Global Accounts outside of tender process to enable competitive pricing and increase wallet share. Work with NSM to develop and publish : o Business cases & showcases o Customer Cards and Strategic Account Plans – Regional and Country level o MBR and QBR presentations and data Complete bids, proposals, RFQ, RFI for presentation to customer and follow up of quotations. Assist with generating SOP's for new business to ensure proper and smooth operation and implementation. Gather, consolidate and analyse data to create reports on performance statistics / KPIs, market information and client activities. Execute on-time reporting for customers. Whenever applicable, helps to coordinate customer training and functions in co-operation with key stake holders from the regional team. Compiles lists of prospective customers for use as sales leads (on request i.e. web research, cold calling, networking, and research). Handles inbound sales lead calls and passes these onto the NSM for allocation. Develops and compiles Sales collateral in co-operation with the Regional BD Team. Responds to quotation requests as well as concerns and questions of prospective and existing customers; complete bids, proposals, RFQ, RFI for presentation to customers and follow up of quotations. Prepare CRM reports and monitor staff performance relating to CRM mandatory data entry standards. Enter new customer data and other sales data for current customers into CRM. Work with all sales personnel within the country to keep account activities and literature up to date. Execute on-time reporting for NSM & other BD team members. Submit management information related to performance as well as the opportunity pipeline, to enable the NSM to steer and take corrective actions if applicable. Support NSM on yearly budgeting process. Deploy and maintain customer & team portals in order to manage central availability of documentation and information. Coordinate the upload of documents. Administer portal setup and user rights. Report applicable management information to NSM. Coordinate team meetings, take and distribute minutes Other general administrative tasks that may occur on an “ad hoc basis” Prepares presentations, meeting agendas and travel itineraries (i.e. overseas visitors) Assist yearly customer surveys related to the quality of the services
Overview
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business : Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49,720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker.
Reference
Line Of Business
FREIGHT MANAGEMENT
Type of assignment
Full-time Regular
Function
Support function - Business Development
Job title
Position requirements and constraints (working hours…)
Responsibilities
- Irregular working hours associated with supporting a team in multiple time zones
Account Management Support and Sales Support Team Lead
New Business
Sales Administration & Support
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Sales Support • Subang Jaya, Selangor, Malaysia
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