Customer Service Executive

Overview

We are looking for dynamic and customer-oriented individuals to join our Digital Support Team. This role is ideal for individuals with basic customer service skills who thrive in a fast-paced, 24 / 7 rotational shift environment. If you’re adaptable, detail-oriented, and enjoy helping customers navigate digital platforms, we encourage you to apply!

Key Responsibilities

• Provide timely, effective, and professional support to customers via digital channels (e.g., live chat, email, social media).
• Assist customers with inquiries, troubleshooting, and resolving issues related to digital products / services.
• Maintain a high level of customer satisfaction by offering efficient and accurate solutions.
• Ensure all interactions are documented accurately and in a timely manner.
• Work collaboratively with team members and other departments to resolve customer issues and improve service.
• Meet performance and quality standards while managing workloads efficiently.
• Adapt to ongoing training and development to stay up-to-date with digital tools and services.

Requirements

Additional

What can I earn as a Customer Service Executive

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