Business Development Manager

Business Development Manager – Soprano Design

The Business Development Manager (BDM) is primarily responsible for driving revenue growth by strategically acquiring new clients, expanding business within existing accounts, diversifying the company’s product offerings, re‑engaging and recovering previous clients, and executing joint initiatives with internal go‑to‑market teams. Industry network, discovery skills and solution selling are key.

Reporting to the VP of Sales, the BDM will focus on selling our award‑winning solutions into large enterprise clients. This is an Independent Contributor role.

Key Responsibilities

• Driving GP$ via sales to new logos and upsell / cross‑sell of material deals to a large portfolio of existing clients
• Driving market and channel expansion
• Developing, executing and regularly updating a territory Go‑to‑Market Plan, identifying key accounts in key market segments and tracking progress against opportunities
• Achieving and maintaining KPIs set by the regional sales leader
• New Business Acquisition : generating leads and prospecting through networks, industry events, LinkedIn Sales Navigator, and telephone‑based prospecting
• Pipeline management : maintain an accurate and healthy sales pipeline, report progress and forecast performance
• Understanding client challenges, scoping requirements & working with internal stakeholders (sales operations, pre‑sales, product & customer services) to shape and sell optimum solutions
• Upsell and cross‑sell to drive additional revenue within existing accounts by proactively identifying new needs and presenting appropriate solutions
• Product diversification : collaborating with go‑to‑market teams to prepare and deliver engaging software solutions proposals
• Customer win‑backs : develop and execute strategies to re‑engage former clients through tailored outreach
• Overseeing transition of new clients to the Customer Success team for smooth onboarding and ongoing service delivery excellence
• Market intelligence : developing and maintaining knowledge of local industry news, regulations, customer motivations, buying patterns, competitive activity, and feedback
• Building and nurturing long‑term relationships with key internal and external stakeholders
• Keeping the company’s CRM up to date and maintaining accurate sales forecasting as part of a cadence of internal reporting requirements
• Performing other tasks or activities as directed

Skills & Experience to Succeed

About Us

Headquartered in Sydney, Australia, and operating globally, Soprano Design is a leading CPaaS provider that brings nearly 30 years of experience with enterprise‑level mobile messaging to each of our over 4,500 government and enterprise clients worldwide.

Soprano’s flagship product, Soprano Connect, is an award‑winning CPaaS platform that helps customers strategically integrate email, SMS, voice, conversational AI, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless secure omni‑channel mobile messaging experience.

Why Work for Soprano

People are at the core of what we do and Soprano Design Pty Ltd is committed to a safe, diverse and inclusive workplace where we all thrive and succeed together. We encourage applications regardless of age, gender, nationality, background or culture. Please let us know if you require any adjustments to the recruitment process.

All successful applicants will need to provide two professional reference checks and are subject to satisfactory background checks.

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Sales and Business Development

Industries : IT Services and IT Consulting, Information Services, Telecommunications

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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