This job offer is not available in your country.

Customer Service Specialist (German Market)

DAS UmbrellaSeri Kembangan, Selangor, Malaysia

7 hours ago

Job description

Overview

We are seeking a dedicated and skilled (Fully Remote) Customer Service Specialist to join our growing team. This is a full-time, remote position that involves handling customer inquiries from Germany, with working hours tailored to Central European time zone.

Days Fixed : Monday to Saturday (Germany Market)

Salary : MYR 3,500 - MYR 4,200 per month

Responsibilities

Respond promptly and professionally to customer inquiries via the Trengo platform, which consolidates all our social media and email channels.
Provide accurate product information and resolve customer concerns efficiently and empathetically.
Coordinate with our logistics and operations teams to address and resolve customer feedback and delivery issues.
Exercise sound judgment and make certain pre-approved decisions independently to enhance the customer experience.
Ensure a high level of customer satisfaction through a friendly, solution-oriented approach.
Always clarify and escalate issues to Reporting Manager on things you are unsure of or beyond your capabilities

Qualifications

Proven customer support experience or experience as a client service representative

Strong written communication skills in English (German language proficiency is a must for the Germany market).

Excellent problem-solving abilities and attention to detail, ability to analyze situations and offer solutions calmly and efficiently

A friendly, customer-first mindset with the ability to remain calm under pressure.

Self-motivated and able to work independently within the assigned time zone.

Prior experience with customer service platforms (e.g., Trengo, Zendesk, or similar) is preferred.

Skills

Strong communication skills – clear, empathetic, and effective with both verbal and written communication

Patience and emotional intelligence – especially when handling difficult or upset customers

Time management and multitasking – managing multiple customer queries or systems at once

Teamwork and collaboration – able to work in sync with colleagues and other departments

Adaptability – able to adjust to new tools, updates, or company policies quickly

Preferred Traits

Positive attitude and a customer-first mindset

Willingness to learn and take feedback

Strong attention to detail

Integrity and professionalism

If you\'re passionate about providing excellent customer service and want to be part of a dynamic, remote-first team, we’d love to hear from you!

Employment details

Seniority level : Associate

Employment type : Full-time

Job function : Customer Service, Administrative, and General Business

Industries : Internet Marketplace Platforms, Retail, and Retail Furniture and Home Furnishings

#J-18808-Ljbffr

Create a job alert for this search

Customer Service • Seri Kembangan, Selangor, Malaysia

Related jobs

Promoted
New!

HEAD OF CUSTOMER SERVICE

LiebherrSelangorMalaysia, Selangor, Malaysia

Lead, mentor, and develop a team of service engineers, technical advisors, and support staff.Foster a culture of collaboration, continuous learning, and high performance. Oversee and manage all serv...Show moreLast updated: 7 hours ago

Promoted

Senior Supplier Quality Engineer

TelecontinentSeremban, Negeri Sembilan, Malaysia

Senior Supplier Quality Engineer.Get AI-powered advice on this job and more exclusive features.This range is provided by Telecontinent. Your actual pay will be based on your skills and experience — ...Show moreLast updated: 30+ days ago

Promoted
New!

Customer Service Specialist (Indonesian Speaker, OTA Industry)

Beyondsoft MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia

Customer Service Specialist (Indonesian Speaker, OTA Industry).Deliver excellent customer service and manage the needs of our customers (guests, partners) through our communication channels (phone,...Show moreLast updated: 7 hours ago

Promoted

Customer Service Specialist

DaythreeShah Alam, Selangor, Malaysia

Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns. Striking the perfect balance between customer requirements and business ob...Show moreLast updated: 30+ days ago

Promoted
New!

Microsoft 365,Teams,Sharepoint-Mandarin speaking-Malaysia

RAPSYS TECHNOLOGIES PTE LTDSeremban, Negeri Sembilan, Malaysia

Microsoft 365, Teams, SharePoint - Mandarin speaking - Malaysia.We are seeking a skilled Microsoft 365 specialist fluent in Mandarin to manage and optimize our cloud-based collaboration platforms.T...Show moreLast updated: 7 hours ago

Promoted
New!

Customer Service Specialist(Fintech)

DevloITSelangorMalaysia, Selangor, Malaysia

Deliver outstanding support via phone, email, and chat, resolving customer inquiries with efficiency and empathy.Build personalized solutions by identifying customer needs and recommending tailored...Show moreLast updated: 7 hours ago

Promoted

Customer Service Specialist

TDCXKuala Lumpur, Kuala Lumpur, Malaysia

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential a...Show moreLast updated: 30+ days ago

Promoted
New!

Customer Service Specialist (German Market)

DAS UmbrellaKuala Lumpur, Kuala Lumpur, Malaysia

We are seeking a dedicated and skilled (Fully Remote) Customer Service Specialist to join our growing team.This is a full-time, remote position that involves handling customer inquiries from German...Show moreLast updated: 7 hours ago

Promoted

Branch Manager English Academy - Bukittinggi - Jambu Air

Ruangguru for BusinessBukit Tinggi, Pahang, Malaysia

Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.Lead all activity initiatives within branches, including events, promotions, ...Show moreLast updated: 4 days ago

Customer Service Specialist

EBC GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting.Our t...Show moreLast updated: 30+ days ago

Promoted

Azure AI Engineer - Malaysia

eduCLaaSKuala Selangor, Kuala Selangor, Malaysia

The engineer will be responsible for designing, developing, and deploying AI-powered applications on Microsoft’s Azure ecosystem. This role involves working with Azure AI Services, Azure OpenAI, Mic...Show moreLast updated: 30+ days ago

Promoted

Customer Service Specialist

OmyaSelangorMalaysia, Selangor, Malaysia

Add expected salary to your profile for insights.Responsible for providing external customer support and internal support functions relative to sales, with an emphasis on both export & domestic mar...Show moreLast updated: 1 day ago

Promoted

Senior Mobile Developer / Mobile Developer (React Native)

MediumSeremban, Negeri Sembilan, Malaysia

About the role : As part of our team, you will focus on developing best-in-class mobile applications using React Native.Our apps are built with a modern tech stack that emphasizes cross-platform fun...Show moreLast updated: 2 days ago

Promoted

Customer Care Advisor - German Speaking

BP PLCKuala Lumpur, Kuala Lumpur, Malaysia

Customer Care Advisor - German Speaking page is loaded## Customer Care Advisor - German Speakingremote type : This position is a hybrid of office / remote workinglocations : Malaysia - Kuala Lumpur...Show moreLast updated: 2 days ago

Promoted

Customer Service Representative-Japanese

eTeamKuala Lumpur, Kuala Lumpur, Malaysia

Customer Service Representative-Japanese.Team Federal Territory of Kuala Lumpur, Malaysia.An international premium lifestyle brand offering a wide range of designs for sports and everyday wear, wit...Show moreLast updated: 5 days ago

Promoted

Customer Service Specialist (Up to RM4,000 + Allowance + Bonus | Hybrid Work)

BGC GroupKuala Lumpur, Kuala Lumpur, Malaysia

Customer Service Specialist (Up to RM4,000 + Allowance + Bonus | Hybrid Work).Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Get AI-powered advice on this job and more exclusive features...Show moreLast updated: 17 days ago

Promoted

Customer Service Specialist

Senheng Electric (KL) Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

Ensure all incoming signals whether enquirers and / or complaints are attended promptly and resolve and closed-case within the stipulated time frame. Act as an agent for Senheng to capture all Voice-o...Show moreLast updated: 2 days ago

Promoted

Purchase Order Management Analyst

NexperiaSeremban, Negeri Sembilan, Malaysia

A proven global player with an entrepreneurial mentality.At our core is an 13,000+ strong international network with a singular focus. Built on passion and commitment to our work, belief in our goal...Show moreLast updated: 5 days ago

Promoted

Customer Service Specialist

CygnifyPetaling Jaya, Selangor, Malaysia

Proficient in both Mandarin and English (spoken and written).Ability to read and write in Cantonese is a strong advantage. Fresh graduates and SPM leavers are encouraged to apply (full training prov...Show moreLast updated: 19 days ago

Promoted

Microsoft 365,Teams,Sharepoint-Mandarin speaking-Malaysia

Rapsys Technologies Pte Ltd.Seremban, Negeri Sembilan, Malaysia

We're Hiring : Microsoft 365 / Teams / SharePoint Specialist!.We are seeking a skilled Microsoft 365 specialist fluent in Mandarin to manage and optimize our cloud-based collaboration platforms.The idea...Show moreLast updated: 2 days ago