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Customer Service Specialist
DaythreeShah Alam, Selangor, Malaysia30+ days ago
Job descriptionStrong proficiency in Mandarin and ENGLISH (C1) giving you a chance to showcase your language skills Good command of English or Bahasa Malaysia to round out your communication abilities 1 year experience in Customer Service and financial industry is a must Previous experience in a contact centre or customer service role? That's a big plus! A minimum DIPLOMA qualification, showing that you have the fundamentals in place Working Hours : Sun - Thu, 1.30pm - 10.30pm We're conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station. No long commutes for you! Letâs talk compensation : an enticing commission structure that rewards your hard work Annual Leave EPF SOCSO
RM3,500.00 / bln - RM4,000.00 / bln
Job Responsibility
- Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns
- Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
- Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
- Embracing accountability for individual KPIs and working cohesively towards team goals
- Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
- Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
- Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times
Job Requirements
Job Benefits
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Customer Service • Shah Alam, Selangor, Malaysia
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