Commercial Operations Manager, Malaysia at BD (Tissuemed Ltd)
Role Overview
Drive growth across BD’s business units, providing accurate, timely commercial and operations support throughout the sales and operations cycle. Understand market dynamics and respond proactively to changing environments.
Responsibilities
- Ensure standardized S&OP process across all BD businesses and distributors, achieving distributor sales targets, financial reconciliation, and healthy channel inventory.
- Partner with SEA planning to work directly with Country and Business Leaders, distributors, and stakeholders to establish accurate demand forecasting and planning.
- Attend and conduct pre‑consensus meetings with high‑quality outputs.
- Analyze and comment on monthly country performance across In‑Market Sales, Trade Sales, and Future Days’ Sales (FDS) inventory level.
- Monitor and elevate inventory risks for appropriate action.
- Work closely with business teams to implement corporate‑level sales operation strategy, projects, and processes.
- Support businesses to streamline and optimize sales and operations processes with distributors.
- Drive achievement of distributor KPIs, acting as key contact for distributors.
- Review and approve distributor charges / claims per distributor agreement.
- Accountable for in‑market sales tool, Salesforce.com, ensuring data integrity and system changes.
- Process owner for sales performance reports and incentive calculation, validation, and approval routing.
- New product introduction and launch planning with cross‑functional stakeholders.
- Analyze internal business trends and processes to enable Country General Manager to address or improve them.
- Perform other tasks as assigned from time to time.
Position Requirements
Degree in Business Management, Supply Chain, Engineering.4–7 years of Supply Chain / Operations management experience.Excellent SAP, BW & APO knowledge.Proficient in MS Excel application.Analytical skill and data mining / report analysis ability.Root‑cause analysis with recommendation of resolution.Excellent interpersonal and communication skills.Business‑ and customer‑oriented, a good team player.Fluent English (written & spoken); other Asian language(s) is a strong asset.Core Competencies
Process EffectivenessCustomer FocusDrive for ResultsContinuous & Versatile LearningFunctional Knowledge
Demand Planning & AnalysisCustomer & Market KnowledgeSales & Operational PlanningCPFRDistributor ManagementFunctional Skills
Inventory ManagementPlanning / Forecasting TechniquesRegulatory Competency
Good Distribution Practice for Medical Devices (GDPMDS)Sarbanes‑Oxley (SOX)Enterprise Competency
SAPAPOBWContinuous Improvement Processes and ToolsBI Tool (e.g., Qliksense, Power BI…)Equal Opportunity / EEO Statement
Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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