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Admin Human Resource HR Executive

Admin Human Resource HR Executive

ESTP Supply Chain Group (Kuala Lumpur) Sdn BhdShah Alam, Selangor, Malaysia
9 days ago
Job description

Requirements

Important Language Requirement – Please Read Carefully :  This position requires fluency in Mandarin / Bahasa Mandarin / 华语 (speaking, writing, and typing) due to the nature of our 90% China-based client service operations. If you are not fluent in Chiinese / Mandarin / Bahasa Mandarin / 华语, Please Do Not apply !

Admin and Human Resource (HR) Executive

About the Role :

We are seeking a detail-oriented and proactive Admin and Human Resource (HR) Executive to join our dynamic team. As an integral member, you will contribute to the smooth operation of our administrative and HR functions, ensuring a positive and efficient work environment. This is an excellent opportunity for a motivated individual to grow their career in a supportive and collaborative setting.

Key Responsibilities :

  • Utilize strong communication skills through online platforms (chat, email, messaging apps, etc.) to effectively interact with clients and internal teams.
  • Apply knowledge in handling basic computer applications (Microsoft Excel / Word etc.) to manage data and prepare reports.
  • Demonstrate good communication and interpersonal skills to foster positive working relationships.
  • Show ability to multi-task, prioritize work, and manage time effectively to meet deadlines and achieve objectives.

Qualifications :

  • Fresh graduates are encouraged to apply, offering an excellent entry point into the field.
  • Previous working experience in customer service or customer service-related fields (i.e., Telemarketing, Billing, Customer Liaison, etc.) is an added advantage but not essential, providing an opportunity for candidates with diverse backgrounds.
  • Skills :

  • Communication Skills
  • This position requires fluency in Mandarin / Bahasa Mandarin / 华语 (speaking, writing, and typing)
  • Customer Service
  • Administrative Support
  • HR Assistance
  • Time Management
  • What We Offer :

  • A supportive and collaborative work environment where your contributions are valued.
  • Opportunities for professional growth and development within the company.
  • Exposure to a diverse range of administrative and HR functions, enhancing your skill set.
  • If you are a motivated individual with a passion for administrative and HR support, we encourage you to apply and become a valuable part of our team.

    Responsibilities

    Language Requirement :  This role strictly requires fluency in Mandarin / Bahasa Mandarin / 华语 (spoken, written, and typed). All communications with customers are conducted exclusively in Chiinese / Mandarin / Bahasa Mandarin / 华语. Applicants who are not proficient in Mandarin / Bahasa Mandarin / 华语 will not be considered.

  • Provide Solutions : Deliver prompt, accurate, and effective solutions to all customer-related issues, ensuring customer satisfaction and loyalty.
  • Manage Inquiries : Handle inbound and outbound customer inquiries efficiently and professionally, utilizing strong communication skills to address concerns and provide support.
  • Ensure Satisfaction : Ensure a high level of customer satisfaction through excellent service and timely follow-up, proactively addressing customer needs and exceeding expectations.
  • Maintain Standards : Maintain a professional and positive approach, consistently aligning with the company’s customer service standards to uphold our reputation for exceptional service.
  • Handle Communications : Manage a high volume of incoming calls, chats, and messages across various platforms, demonstrating strong multitasking and organizational skills.
  • Resolve Complaints : Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up, demonstrating problem-solving abilities and a commitment to customer resolution.
  • Data Accuracy : Accurately [Rest of the sentence is missing, please provide the full sentence to complete the enhancement]
  • Benefits

  • Annual Leave
  • Health Insurance
  • Medical Leave
  • SOCSO
  • Additional Benefits

  • Annual Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Skills

    Mandarin Microsoft Excel Microsoft Office Administration Management Time Management Communication Skills Customer Support Customer Service Inventory Management Supply Chain Management Account Management Recruitment Employee Relations Performance Management

    Important Information

    Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

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    Admin Hr Executive • Shah Alam, Selangor, Malaysia

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