Executive, Sales Operations

Career Opportunities : Executive, Sales Operations (France) (22575)

Country Manager or as otherwise directed by the Company.

Role Purpose

The Executive, Sales Operations is responsible for supporting the sales team in achieving commercial objectives by managing agent and customer interactions, coordinating sales activities, and providing analytical and reporting support. The role contributes to the smooth delivery of sales operations, ensures compliance with policies and procedures, and helps strengthen relationships with trade partners and customers.

Key Accountability

Agent & Corporate TMC Guest Support

• Provide frontline support to travel agents, Corporate TMC and guests by managing inquiries, bookings and post-travel services to ensure smooth operations.
• Respond to queries from agents, Corporate TMC and guests on bookings, fares, policies, and ticketing, ensuring timely and accurate resolution.
• Deliver real-time communication and assistance during flight disruptions to facilitate re‑accommodation and apply commercial policies effectively.

Group Booking & Ticketing Management

Fare Filing & Fare Benchmarking

Support Sales Marketing Campaign and Promotions

Facilitate Training for Agents on Sales Tools

Reporting & Finance Support

Qualifications & Working Experience

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