Key Account Manager (National / Enterprise Singapore Accounts)

Overview

Key Account Manager (National / Enterprise Singapore Accounts) based in Malaysia, managing a portfolio of Singapore merchants. ShopBack began in 2014 as a late-night spark of inspiration to reimagine how brands and consumers connect. We serve over 50 million users across 13 markets, partner with 20,000+ merchants, and power over half a million transactions daily. We’re building The World’s Most Rewarding Way to Shop and are looking for bold, driven individuals to join us.

As a Key Account Manager, you will be responsible for growing ShopBack’s valued merchants, and delivering unrivaled value and service to them.

Responsibilities

• Deliver key value proposition to merchants, driving demand for adoption of best practices
• Coordinate across internal teams, including marketing, business development and operations, to achieve merchant expectations and maximize performance
• Identify feedback, trends and motivations from merchant engagements to develop internal best practices
• Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcomes
• Strategically grow merchant revenue with a consultative mix of channels and methods, turning raw data into actionable insights
• Own a strong pipeline of retention and consistent delivery of merchant success and milestones
• Foster and grow merchant relationships through consistent engagement and a high quality of service with a customer-centric approach

Essentials to Succeed

ShopBackers\' DNA

Benefits and Culture

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

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