IT Application Support Analyst

About the role

We are seeking a highly skilled and experienced Application Support Analyst who is responsible for the maintenance, support, and troubleshooting of business-critical software applications. This role acts as a bridge between end-users and technical teams to ensure systems run smoothly and user issues are resolved promptly. This position is based in our offices in Shah Alam, Selangor.

Job Responsibilities

• Provide day-to-day technical support and issue resolution for internal and external users of software applications.
• Monitor application performance and respond to incidents within defined SLAs.
• Troubleshoot and resolve software issues by analyzing logs, errors, and user feedback.
• Work closely with development, QA, and infrastructure teams to resolve underlying issues and implement long-term fixes.
• Perform regular health checks and ensure application stability.
• Create and maintain technical documentation, FAQs, and user guides.
• Participate in application upgrades, patching, and deployment processes.
• Support data extraction, reporting, and minor configuration changes as required.
• Escalate unresolved issues to appropriate teams while ensuring timely follow-up and communication with stakeholders.
• Provide training or support to end-users as needed.

Qualifications and skills

What we offer

At Toyota Malaysia, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary and benefits package, we offer opportunities for personal and professional development, flexible working arrangements, and a collaborative, supportive work environment. We also prioritise the wellbeing of our employees and provide a range of health and wellness initiatives.

About us

Toyota Malaysia is a leading automotive manufacturer and distributor, known for our commitment to quality, innovation, and environmental sustainability. With a strong presence in the Malaysian market and a reputation for excellence, we are dedicated to providing our customers with the best products and services. Our team of talented and passionate professionals is the driving force behind our continued success, and we are always seeking to attract and retain the best talent in the industry.

If you are a highly skilled and experienced IT Application Support Analyst who is passionate about delivering exceptional customer service and driving continuous improvement, we encourage you to apply for this exciting opportunity at Toyota Malaysia. Apply now to submit your application.

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