Application Support Engineer

Global Recruitment Head at Avensys Consulting

Avensys is a reputed global IT professional services company, serving clients across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking for an Application Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction, and maintain work-life balance.

Job Description :

Key Responsibilities :

• Handle complex incident management
• Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
• Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
• Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
• Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
• Collaborate with technical teams to address product-related service issues and recommend improvements
• Conduct root cause analysis for recurring incidents and work with problem management to implement solutions
• Ensure documentation is up to date for all operational processes, incidents, and service management workflows
• Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
• Require working in rotating duty shift to support customers 24 / 7
• Deploy changes as needed or based on business requirements

Education and Professional Qualifications :

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What’s On Offer

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will have the opportunity to work in a fun and collaborative environment with strong career progression.

How to Apply

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to . Your interest will be treated with strict confidentiality.

Consultant Details

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