Overview
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Responsibilities
- Conduct field visits to customer residences or business premises to collect information.
- Gather updated contact details through visits (e.g., new phone numbers, addresses).
- Assist the collections team in making repayment arrangements with customers.
- Support outstation collection efforts as needed.
- Develop plans and strategies to improve recovery outcomes.
- Monitor and follow up closely on delinquent accounts across different stages.
- Provide workable solutions to customers for repayment.
- Perform any other related duties as assigned.
Qualifications
Prior experience in credit recovery is an added advantage.Strong communication and negotiation skills.Goal-oriented and comfortable working with performance targets.Proficient in Bahasa Malaysia and English.Basic proficiency in Microsoft Office (Excel, Word, Outlook).Able to work independently with minimal supervision.Must possess a valid D / DA driving license.Immediate availability is preferred.Fresh graduates are encouraged to apply.Benefits
Annual medical check-up (for leaders and staff aged 30+ with 1 year tenure)Housing allowanceEducation assistanceMedical, life, and accident insurancePosition allowance (Instructor and Leader roles)Birth allowanceLoyalty awardCleaning and attendance incentiveField visit allowanceAccommodation allowance (for field visits)Seniority level
Entry levelEmployment type
Full-timeJob function
Finance and SalesIndustries
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