Delivery Services Manager

Overview

Delivery Services Manager. This role is designed as onsite with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs focuses on managing the on-site delivery of support services, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provide direct post-sales on-site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for Total Customer Experience as well as revenue growth, profitability, and account retention.

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business / technical issues within established policies. Manages exempt individual contributors and / or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational / tactical activities of staff. Staff members\' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director.

Additional guidance / criteria : Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region; Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.

Responsibilities

• Lead overall country post-sales delivery services
• Actively engage Sales and Business leaders to drive quality of services and support business growth
• Customer facing to lead team in senior management engagement to develop relationship with key accounts
• Own executive-level communications with customers
• Directly manage a team of on-site engineers responsible for providing on-site compute, storage and network IT equipment, systems, sub-systems and / or other applications support for customers according to contractual service levels
• Meet key operations KPI in customer satisfaction while driving delivery efficiency
• Able to collaborate with other delivery functions such as remote support and supply chain to provide services and resolve escalations

Education and Experience Required

Knowledge and Skills

Additional Skills

Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let\'s Stay Connected

Follow HPE Careers on social channels to see the latest on people, culture and tech at HPE.

Equal Employment Opportunity

HPE is an Equal Employment Opportunity / Protected Veteran / Individual with Disabilities employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here : Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran / Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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