IT Support Specialist

We are looking for a motivated IT Graduate to join our team. The ideal candidate will possess a strong technical foundation, a keen willingness to learn, and a proactive, self-driven attitude. In this role, you will be responsible for diagnosing and resolving technical issues, supporting end-users with expert guidance, and contributing to the delivery of high-quality service experiences.

Please note that this position may require occasional travel to customer sites.

Key Responsibilities :

• Technical Support : Provide expert-level technical support for software applications and services ensuring swift and effective resolution of technical issues.
• Customer Service : Actively engage with customers to understand their technical problems, providing timely and effective solutions that enhance customer satisfaction.
• System Monitoring and Maintenance : Continuously monitor the software system for performance issues, proactively detecting and addressing potential problems to maintain optimal system functionality.
• Process Improvement : Contribute to the development and enhancement of support processes. For example, create automation tools to simplify data entry process and extract information from the system, improving efficiency and accuracy.
• Continuous Learning : Stay updated with the latest technologies and best practices in contact center solutions and software engineering ensuring the application of cutting-edge techniques and knowledge in daily tasks.

(Apply now at #J-18808-Ljbffr