Player Support Executive (Japanese).

Requirements

• Prior experience in call-centre or customer service related roles.
• Language proficiency in both English and Japanese (JLPT N3 and above or an equivalent level) in order to liaise with Japanese-speaking associates.
• Able to work on weekends and public holidays on a fixed schedule.
• Possess customer-focused with appropriate urgency to suit operational demands.
• Good time management and work organizational skills.
• Meticulous team player with a results-driven personality.
• Proficient in MS Office. Exposure in any CRM tools or systems is highly advantageous.
• Able to understand games from a gamer's perspective and give in-depth gaming and PC / console troubleshooting support.
• Able to solve and analyse information accurately with appropriate speed and guidelines.
• Those without relevant experience (possess interest in customer service or gaming) may be considered as well.

Benefits

AWS, monthly birthday celebration, medicial expenses