Customer Service (Japanese Speaker)
SutherlandKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionJapanese Speaking with Kanji writing skill Both native & non‑native are welcomed Non‑native should have N1 or N2 certification Candidates with e‑commerce experience will be an advantage Candidates with English communication skill are welcomed but not mandatory Which of the following statements best describes your right to work in Malaysia? What’s your expected monthly basic salary? Which of the following types of qualifications do you have? How many years’ experience do you have as a Customer Service Role? Which of the following languages are you fluent in? How would you rate your Japanese language skills? Have you worked in a call centre before? How much notice are you required to give your current employer?
Responsibilities
- Maintain a high level of professionalism with clients and establish a positive rapport with every caller.
- Maintain customer records by updating account information.
- Exemplary communication skills and customer‑oriented approach.
- Ability to present, persuade and communicate effectively.
- Excellent computer knowledge.
Location & Schedule
Mode : Work from Office – Level 1, Tower 6, Avenue 5, The Horizon, Bangsar South, Kuala Lumpur, Malaysia
Time : 6 am – 12 pm operating hours shift (will have a few shifts in between, 40 working hours per week)
Job Requirements
Application Questions
Your application will include the following questions :
About Us
Sutherland is an experience‑led digital transformation company. We combine human‑centered design with real‑time analytics, AI, cognitive technology and automation to deliver exceptionally engineered brand experiences for our clients.
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Customer Service Japanese Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia
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