Relationship Manager (Nationwide)

Overview

Relationship Manager (Nationwide) at AFFIN Group. This role focuses on managing relationships with SME clients, driving account profitability, and ensuring quality service and risk management.

Responsibilities

• Account Profitability : Maximise earnings potential and revenue of relationships; review and monitor performance of accounts.
• Service Management : Ensure promptness and quality of credit processing; monitor overdue accounts and undertake prompt measures to prevent NPLs; provide customer level information to relevant parties within the Bank; facilitate the drawdown of facilities.
• Client Relationship Management : Support, identify, solicit and establish a high value client base; manage customer relationship and interface.
• Operations Management : Proactively manage a portfolio of SME accounts by monitoring status and credit risk; coordinate with branches / head office to maximise process efficiency and customer satisfaction.
• Additional Responsibilities : Act as Backup Compliance Coordinator under BNM / Anti Money Laundering guidelines; act as Backup Operational Risk Coordinator; champion ORM activities; liaise with Group Operational Risk Management; report operational defects via Loss Event Database; use OR tools (RCSA, KCS, KRI, ScAN); undertake extra duties as required; act as Backup BCP / DRP Coordinator for the Business Centre.

Job Requirements

Seniority level

Employment type

Job function

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